Our Policies

To ensure that we can deliver the best possible experience to our guests, we have allocated the necessary time to complete each service. Arriving on time for your scheduled service(s) ensures adequate time for our service providers to comfortably complete your service(s). We regretfully may not satisfactorily complete any service if a guest arrives a maximum of 15 minutes late, however we will do our best to accommodate with the time that remains for that appointment. We do reserve the right to decline any service to a guest that is more than 15 minutes late for their scheduled appointment.

If a guest is not satisfied with their service, they may let the salon manager know within 48 hours of the service. A complimentary redo or alternative solution may be offered at the salon manager’s discretion. We do not issue refunds for any services provided.

48-hour advanced notice is required for any appointment cancellations.  Please contact the salon by phone to cancel or reschedule an appointment.

For any cancellation less than 48 hours prior to appointment, the guest will be charged for 50% of the full price of the missed service prior be scheduling their next service.